1. Overview

At PolySmarts, we aim to deliver your customized packaging products promptly and securely. This Shipping Policy outlines our shipping procedures, costs, delivery times, and other essential details.

2. Order Processing

2.1 Processing Time
– Orders are processed within 2-7 business days. Customization and production may extend this period based on the complexity of the order, commonly 10-15 business days.
– Orders are not processed or shipped on weekends or holidays.

2.2 Confirmation
– Once your order is placed, you will receive an order confirmation email. This email will include your order details. After order is completed, photos or videos of finished products will be presented before shipping. A tracking number or B/L will be provided once your order is shipped.

3. Shipping Rates and Delivery Estimates

3.1 Shipping Rates
– Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout.

3.2 Delivery Estimates
– Standard Shipping by express: 5-7 business days
– Economic Shipping: 7-15 business days
– CIF, DDU or DDP Shipping:
  –by air-
   a. North American area- 10-15 business days
   b. European area- 10-15 business days
   c. Southern Asian area- 7-10 business days
 –by sea-
   a. North American area- 20-35 business days
   b. European area- 35-40 business days
   c. Southern Asian area- 10-18 business days

  More options please contact our team or at [[email protected]]

*Please note that delivery times are estimates and may vary due to external factors such as carrier delays, war or conflits and customs processing. *

4. International Shipping

4.1 Availability
– We offer international shipping to many countries. If your country is not available at checkout, please contact our customer service team for assistance.

4.2 Customs, Duties, and Taxes
– PolySmarts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) except DDP terms orders.

4.3 Delivery Time
– International delivery times vary based on the destination. Generally please allow 10-30 business days for international deliveries.

5. Shipment Tracking

5.1 Tracking Number
– Once your order has shipped, you will receive a shipping confirmation email with a tracking number or B/L. You can track your shipment using the carrier’s website.

5.2 Updates
– Express tracking information may take 24-48 hours to update. If you do not see updates, please contact our customer service team for assistance.

6. Shipment Issues

6.1 Lost or Stolen Packages
– PolySmarts is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier.

6.2 Damaged Packages
– If your package arrives damaged, please contact us immediately at [[email protected]] with photos or videos of the damage. We will work with the carrier to resolve the issue.

6.3 Incorrect Addresses
– Ensure that the shipping address is correct before placing your order. PolySmarts is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Returns and Exchanges

Please refer to our [Refund and Returns Policy] for information on how to return or exchange your product.

8. Contact Information

For any questions related to shipping, please contact us at:
– Email: [email protected]
– Phone: [+86 18681141326]

—

PolySmarts reserves the right to amend this policy at any time. Any changes will be posted on this page. By placing an order, you agree to this Shipping Policy.