{"id":622,"date":"2023-11-10T11:24:35","date_gmt":"2023-11-10T11:24:35","guid":{"rendered":"https:\/\/polysmarts.com\/?page_id=622"},"modified":"2023-12-12T17:04:01","modified_gmt":"2023-12-12T17:04:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/polysmarts.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"622\" class=\"elementor elementor-622\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed55cf e-con-full e-flex e-con e-parent\" data-id=\"1ed55cf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f0b51 elementor-widget elementor-widget-breadcrumbs\" data-id=\"a8f0b51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"chapelure\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Maison<\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0f44fb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f0f44fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1>\n<p class=\"whitespace-pre-wrap\">Nous esp\u00e9rons que ces FAQ vous aideront \u00e0 r\u00e9pondre \u00e0 toutes vos questions. Si vous ne voyez pas les informations dont vous avez besoin, veuillez contacter notre \u00e9quipe de support client\u00a0:<\/p>\n<p class=\"whitespace-pre-wrap\">T\u00e9l\u00e9phone\u00a0: +(86) 13544759950<br \/>E-mail: <a href=\"mailto:sales@polysmarts.com\">sales@polysmarts.com<\/a><\/p>\n<p class=\"whitespace-pre-wrap\">Nous sommes heureux de vous assister! Notre \u00e9quipe de service client est disponible 24h\/24 et 7j\/7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e4962a elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"4e4962a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/polysmarts.com\/fr\/devis-personnalise-pour-lemballage\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis personnalis\u00e9<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b7dbe56 e-flex e-con-boxed e-con e-parent\" data-id=\"7b7dbe56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5a6d45 elementor-widget elementor-widget-text-editor\" data-id=\"7e5a6d45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"\"><strong>Quel est votre d\u00e9lai d&#039;ex\u00e9cution ?<\/strong><\/p>\n\n\n\n<p class=\"\">Notre d\u00e9lai de production standard est de 12 \u00e0 15 jours ouvrables. Les petites commandes peuvent \u00eatre exp\u00e9di\u00e9es plus rapidement. Pour les commandes importantes, veuillez nous contacter pour discuter des d\u00e9lais.<\/p>\n\n\n\n<p class=\"\"><strong>Quelles m\u00e9thodes d&#039;exp\u00e9dition proposez-vous ?<\/strong><\/p>\n\n\n\n<p class=\"\">Nous proposons des exp\u00e9ditions dans le monde entier par voie a\u00e9rienne, maritime et express porte \u00e0 porte.<\/p>\n\n\n\n<p class=\"\"><strong>Proposez-vous une production urgente\u00a0?<\/strong><\/p>\n\n\n\n<p class=\"\">Oui, nous pouvons produire et exp\u00e9dier des commandes urgentes dans les 10 jours ouvrables une fois les illustrations approuv\u00e9es. Des frais suppl\u00e9mentaires peuvent s&#039;appliquer.<\/p>\n\n\n\n<p class=\"\"><strong>Quelle est votre quantit\u00e9 minimum de commande ?<\/strong><\/p>\n\n\n\n<p class=\"\">Notre MOQ standard est de 5 000 pi\u00e8ces. Les commandes plus importantes peuvent b\u00e9n\u00e9ficier de remises sur volume.<\/p>\n\n\n\n<p class=\"\"><strong>Quelles options d&#039;emballage sont disponibles ?<\/strong><\/p>\n\n\n\n<p class=\"\">Nous proposons une vari\u00e9t\u00e9 de sacs d&#039;emballage kraft et zipp\u00e9s en plusieurs tailles. Contactez-nous pour plus de d\u00e9tails sur toutes les options disponibles.<\/p>\n\n\n\n<p class=\"\"><strong>Puis-je fournir des illustrations personnalis\u00e9es\u00a0?<\/strong><\/p>\n\n\n\n<p class=\"\">Oui, nous pouvons imprimer vos propres illustrations et votre marque sur l&#039;emballage.<\/p>\n\n\n\n<p class=\"\"><strong>Quels formats de fichiers acceptez-vous pour les illustrations\u00a0?<\/strong><\/p>\n\n\n\n<p class=\"\">Nous acceptons les fichiers PDF, PNG, JPEG, EPS, TIFF, AI et PSD pour les illustrations pr\u00eates \u00e0 imprimer.<\/p>\n\n\n\n<p class=\"\"><strong>Mes donn\u00e9es sont-elles s\u00e9curis\u00e9es ?<\/strong><\/p>\n\n\n\n<p class=\"\">Absolument. Nous ne partageons jamais les donn\u00e9es ou les illustrations des clients avec des tiers. Vos informations sont totalement confidentielles.<\/p>\n\n\n\n<p class=\"\"><strong>Puis-je annuler une commande ?<\/strong><\/p>\n\n\n\n<p class=\"\">Les commandes peuvent \u00eatre annul\u00e9es \u00e0 tout moment avant le d\u00e9but de la production, moyennant des frais minimes. Une fois qu\u2019une commande entre en production ou est exp\u00e9di\u00e9e, l\u2019annulation n\u2019est pas possible.<\/p>\n\n\n\n<p class=\"\"><strong>Que faire si je re\u00e7ois une commande d\u00e9fectueuse ?<\/strong><\/p>\n\n\n\n<p class=\"\">Si la commande livr\u00e9e est d\u00e9fectueuse et ne correspond pas pr\u00e9cis\u00e9ment aux instructions fournies, vous pouvez nous contacter \u00e0 tout moment et nous vous proposerons les meilleures solutions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions We hope these FAQs help answer any questions you may have. If you don&#8217;t see the information you need, please contact our customer support team: Phone: +(86) 13544759950Email: sales@polysmarts.com We are happy to assist you! Our customer service team is available 24\/7. Request A Custom Quote What is your turnaround time? Our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-622","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/polysmarts.com\/fr\/wp-json\/wp\/v2\/pages\/622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polysmarts.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/polysmarts.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/polysmarts.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/polysmarts.com\/fr\/wp-json\/wp\/v2\/comments?post=622"}],"version-history":[{"count":5,"href":"https:\/\/polysmarts.com\/fr\/wp-json\/wp\/v2\/pages\/622\/revisions"}],"predecessor-version":[{"id":1110,"href":"https:\/\/polysmarts.com\/fr\/wp-json\/wp\/v2\/pages\/622\/revisions\/1110"}],"wp:attachment":[{"href":"https:\/\/polysmarts.com\/fr\/wp-json\/wp\/v2\/media?parent=622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}