What is your turnaround time?

Our standard production time is 12-15 business days. Smaller orders may ship faster. For large orders, please contact us to discuss timelines.

What shipping methods do you offer?

We offer worldwide shipping via air, ocean, and express door-to-door delivery.

Do you offer rush production?

Yes, we can produce and ship rush orders within 10 business days once artwork is approved. Surcharges may apply.

What is your minimum order quantity?

Our standard MOQ is 5,000 pieces. Larger orders may qualify for volume discounts.

What packaging options are available?

We offer a variety of kraft and zip-lock packaging bags in multiple sizes. Contact us for details on all available options.

Can I provide custom artwork?

Yes, we can print your own artwork and branding on packaging.

What file formats do you accept for artwork?

We accept PDF, PNG, JPEG, EPS, TIFF, AI, and PSD files for print-ready artwork.

Is my data secure?

Absolutely. We never share client data or artwork with third parties. Your information is completely confidential.

Can I cancel an order?

Orders can be cancelled anytime before production starts, subject to a small fee. Once an order enters production or ships, cancellation is not possible.

What if I receive a defective order?

If the delivered order is defective and does not match your provided instructions precisely, you can contact us at any time and we will offer you the best solutions